Our refund and returns policy lasts 7 days. If days have passed since your purchase, we can’t offer you a exchange or credit

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue a credit note or exchange

Sale items

Only regular priced items may be refunded. Sale items cannot be returned.

To return your product, you should mail your product to BOOT FREAKS by contacting us by emails


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.

Returning Defective or Faulty Boots

You may return faulty boots for exchange or repair for up to 30 days after you have received them, after those thirty days and for up to 6 weeks we will offer you a exchange or credit note

Boots are eligbile for return if:

  • Your boots have a manufacturing fault beyond typical wear associated with the product or
  • Are not fit for the purpose they’ve been supplied for or
  • Do not match the descriptions or models that were shown to you at the time of purchase

Each return is professionally evaluated as quickly as possible, please note that boots should be clean and dry so they can be inspected properly, we may refuse to inspect items that are just too dirty or wet to be looked at.

Please note boots should have been worn on the correct surface to be eligible for return, so FG boots should not be worn on artificial pitches, if you are not sure which boots will suit the surface you intend on playing, please talk to us before you order them.